Refund Policy

All successful transactions are final and non-refundable. Once value (airtime, data, electricity token, or cable subscription) has been delivered, the transaction is considered complete.

If a transaction fails and your wallet is debited, a refund will be processed automatically within 24 hours. Most refunds happen instantly.

Duplicate transactions will be reviewed and refunded accordingly. Please contact support with both transaction IDs for the fastest resolution.

Refunds are not guaranteed for transactions made with incorrect details provided by the user (e.g. wrong phone number, meter number, or smartcard ID). Always double-check before confirming.

For refund issues, contact crystalgoldecom@gmail.com or use the in-app support widget — we're here to help.